FAQ

1. Click 'Login' at the top right corner of the website and enter your email and password or click 'Login with Facebook'.
2. Once logged in, click your name on the top right of the page and access your Account Dashboard under 'My Account.' (The Dashboard is the central location for all updates and edits to your Plaques, Memory Pages, Reminders and Subscription Information.)
3. Click on the following to further manage your account:
   • The 'Profile' tab allows you to change your login information and password.
   • The 'Manage Reminders' tab allows you to edit and share your Yahrzeit Reminders.
   • The 'Plaques and Memory Pages' tab allows you to view and edit your Plaques and Memory Pages.
   • The 'Memory Page Subscriptions' tab allows you to manage and edit your payment and subscription information.

1. Click 'Login' at the top right corner of the website and enter your email.
2. Click 'Forgot Password' under the 'Password' box.
3. Enter the email address that you used to register on the website and click 'Submit'.
4. An email will be sent to you with instructions on how to reset your password, with a link to return to the NJMW wesbite.
5. When back on the NJMW website, click 'Login' at the top right corner of the website.
6. Type in your email address.
7. Type in the temporary password given to you in the Password Recovery email, and click 'Login'.
8. Click your name at the top right of the page, and access your Dashboard under 'My Account.'
9. Click the 'Profile' tab.
10. Click 'Change Password'.
11. Enter your temporary password into the 'Old Password' text box, then, enter a new password in the appropriate locations.
12. Click 'Change'. Your password has been reset.

1. Click 'Login' at the top right corner of the website and login with the email address registered with njmw.org.
2. Click your name which appears in the white tab at the top right of the screen.
3. Under 'My Account,' click 'Profile.'
4. Enter the new email address that you wish to use. This will also be your new username.
5. Click 'Save'.

1. Click 'Login' at the top right corner of the website and login using your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Access your Dashboard under 'My Account.'
4. Click the 'Memory Page Plans' tab.
5. Click 'Edit' next to the Memory Page you would like to renew.
6. Choose the number of years you would like to renew your subscription.
7. If you would like to have the National Jewish Memorial Wall auto-renew your plan, click the check box indicating that you would like automatic renewal.
8. Enter or verify your billing information.
9. Click 'Save'.

1. Click 'Login' at the top right corner of the website and login using your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Access your Account Dashboard under 'My Account.'
4. Click the 'Memory Page Plans' tab.
5. Click 'Edit' next to the payment information you would like to change.
6. Enter your new billing information, including your Credit Card Security Code.
7. Click 'Save'.

To become a Registered User, click here.

1. Click 'Login' at the top right corner of the website.
2. Facebook: You can register easily by using the 'Login with Facebook' button and entering your information to log in. This will register you with NJMW.org using Facebook.
3. Email: You can also register using your email address by clicking 'Create Account' under the 'Login' button.
4. Once you have created your account you may comment on Memory Pages and Pictures and create your own Plaques and Memory Pages, and Yahrzeit Reminders.

An Online Plaque at NJMW.org is $18, while a physical plaque on the National Jewish Memorial wall costs $375.

Each includes a one-year Memory Page Plan at NJMW.org. The Plaque(s) will remain online even if the Memory Page Plan is not renewed. Memory Page Plans can be extended for additional years at any time through your Account Dashboard.

To Create a Plaque, click here.

Yes, the Plaque will remain on the wall even if the Memory Page Plan is not renewed. Memory Page Plans can be extended for additional years at any time through your Account Dashboard.

To Create a Plaque, click here.

Through your Account Dashboard

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click the 'Plaques and Memory Pages' link.
4. Click 'Edit' to the right of the Plaque you wish to manage. This will open the 'Edit Memory Page' window.
5. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved one's Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
6. Enter the information.
7. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close' to exit.
8. If you leave a section blank, it will not appear on the Memory Page.

On the Plaque directly:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Find your Plaque on the Wall and click it to view and manage the Memory Page.
4. Editing will be turned on by default, and each section will have a button to 'Edit Plaque,' 'Edit Details,' 'Edit' your stories, or 'Add more stories.'
5. Once a section is selected, the edit window will open to the tab you have selected.
6. You can also click on additional tabs to further edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved one's Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
7. Enter the information.
8. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close' to exit.
9. If you leave a section blank, it will not appear on the Memory Page.

• Plaques display the English name, Hebrew name (if entered), Hebrew Date of Passing (if requested) and Gregorian (English) Date of Passing, and a cover photo (if selected).

Stories are added to Memory Pages, which you can access by clicking on a Plaque.

From your Account Dashboard

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click the 'Plaques and Memory Pages' link.
4. Click 'Edit' to the right of the Plaque you wish to manage. This will open the 'Edit Memory Page' wizard.
5. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved ones Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
6. Enter the information.
7. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close' to exit.
8. If you leave a section blank, it will not appear on the Memory Page.

On the Memory Page directly:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Click on the Plaque whose Memory Page you wish to add stories too.
3. Click 'Edit Plaque' on the top right corner of the Plaque, or click 'Add More Stories' at the bottom of the page.
4. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved ones Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
5. Enter the information.
6. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close' to exit.
7. If you leave a section blank, it will not appear on the Memory Page.

You can copy a Hebrew name from any text based resource on the web and paste it into the Hebrew name field in the Plaque editor. You can also use a language translator or keyboard website such as Gate2Home.

1. Access a language translator website, such as Gate2Home.
2. Type in your loved ones Hebrew name.
3. Highlight the name with your cursor; click 'edit' located above the browser and select 'copy'.
4. Login to the National Jewish Memorial Wall website:

1. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
2. Click the 'Plaques and Memory Pages' tab.
3. Click 'Edit' next to the name of the Plaque you wish to add the Hebrew name.
4. Click the 'Plaque' tab.
5. Click 'Hebrew Name,' located on the left side.
6. Paste the Hebrew name into the 'Hebrew Name' box, (either by right clicking and selecting paste or clicking 'edit' above the browser and selecting 'paste').
7. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close'.

1. Click on the Plaque you wish to add the Hebrew Name to.
2. Click 'Edit Plaque' at the top left of the Plaque itself.
3. Click the 'Plaque' tab.
4. Click 'Hebrew Name', located on the left side.
5. Paste the Hebrew name into the 'Hebrew Name' box, (either by right clicking and selecting paste or clicking 'edit' above the browser and selecting 'paste').
6. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close'.

If you already have added photos to the Memory Page:

1. Once logged in, find and select the Plaque you wish to add a Cover Photo to and access the Memory Page.
2. Click on the picture you wish to use as the Cover Photo for the Plaque.
3. Once the picture has opened,  click 'Select as Cover Photo' at the top of the image.

If you have not added any pictures to the Memory Page, please see the Memory Page section below about 'How do I upload Pictures to my Memory Page.'

Yes, you can add additional Plaques to your purchase by clicking on 'Add Additional Plaque' on the bottom of the Step 1, 'Create a Plaque', page.

1. Once logged in, the account-access panel should appear, or you can click your name in the white tab at the top right of the screen to access it. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
2. Click on the 'Add New' button, located at the top right corner of the Dashboard.
3. Enter the information required.
4. Enter the billing information.
5. Click 'Save'.

From your Account Dashboard:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'My Family Wall' Link under the 'Plaques and Memory Pages' section of the panel.
4. Your personal Memorial Wall will display filled with the Plaques and Memory Pages you have created using the same account information.

From the Memory Page directly:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Click any of the Plaques you have created Memory Pages for.
3. On the right side of the Memory Page, click the button that says 'View My Wall'.

• Plaques will light on sundown (estimated as 7:00 PM Eastern time) on the night before the date of Yahrzeit and remain lit for 24 hours.
• The date of Yahrzeit is determined by the Date of Passing you entered along with your selection to commemorate based on the Hebrew or Gregorian(English) calendar.
• Plaque will also be lit on those dates corresponding to Yitzkor services.

1. On the Wall, click on the Plaque you would like to share to view the Memory Page.
2. Click 'Share this page' to the on the right side of the screen..
3. Copy and paste the link into an email and send it with your family and friends.
4. You can also share this by clicking the Facebook and Twitter icons located above the text link.

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Click on the 'Delete' button located on the right, next to the Plaque you wish to delete.
5. Confirm 'Delete' by clicking 'OK'. This is permanent and cannot be recovered.

1. Click 'Create a Plaque' at the top of the screen.
2. Fill in the information required and complete your transaction.
3. The 'Thank You' screen will appear.
4. Click the 'Create Memory Page' button on the left side of the screen and the Memory Page will open.
5. Click the 'Edit' button, located on the right, next to your loved ones name.
6. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved ones Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
7. Enter the information.
8. Click 'Save' if you would like to continue editing the Plaque and Memory Page, or click 'Save & Close'.

From your Account Dashboard

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Click 'Edit' to the right of the Plaque you wish to manage. This will open the 'Edit Memory Page' wizard.
5. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved ones Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
6. Enter the information.
7. Click 'Save', if you would like to continue editing the Plaque and Memory Page, or click 'Save & Close' to exit.
8. If you leave a section blank, it will not appear on the Memory Page.

On the Memory Page directly:

1. Once logged in, find and select the Plaque you wish to edit the Memory Page for.
2. Click 'Edit Plaque' on the top right corner of the Plaque, or click 'Add More Stories' at the bottom of the page.
3. Click on the following tabs to edit your Plaque and Memory Page:
   • The 'Plaque' tab allows you to manage what is presented on your loved ones Plaque.
   • The 'Details' tab allows you to edit specific information about your loved one.
   • The 'Stories' tab allows you to add special stories and memories about your loved one.
4. Enter the information.
5. Click 'Save', if you would like to continue editing the Plaque and Memory Page, or click 'Save & Close' to exit.
6. If you leave a section blank, it will not appear on the Memory Page.

1. Once logged in, find and select the Plaque to access the Memory Page you wish to add Pictures to.
2. Click on 'Post a Photo' located just below the Plaque itself.
   1. Enter the title and description of the picture.
   2. Click 'Choose File'. Pick the image file you would like to upload; you may only upload one image at a time.
   3. Click 'Upload Photo'.

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Click on the Plaque containing the picture you want to comment on.
3. Click on the Picture you want to comment on.
4. Write your comment in the text box.
5. Click 'Post a Comment'.

Yes. In addition to Registered Users of NJMW, those logging in using their Facebook Account, can comment on the pictures.

Privacy settings allow you to manage who can see the Memory Page associated with each Plaque.

• Public Memory Pages can be viewed by everyone.
• Private Memory Pages are only visible by you or those you share a private link with.

There are two ways to change the privacy settings for Plaques and Memory Pages.

On the Memory Page directly:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Click on the Plaque you want to make private.
3. Click on the image of the lock located on the top right of the page and select private.
4. When the image of the lock is open, the Memory Page is public. When the image of the lock is closed, the Memory Page is private.

From your Account Dashboard:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Click on the image of the lock next to the name of the Plaque and Memory Page you would like to make private.
5. When the image of the lock is open, the Memory Page is public. When the image of the lock is closed, the Memory Page is private.

Yes. You can link directly from the Memory Page to donation sites by typing a URL (www or http://) to designate where you would like donations to be sent.

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Next to the name of the Memory Page you would like to add donation links to, click 'Edit'.
5. This will open the 'Edit Memory Page' wizard.
6. Click the 'Details' tab.
7. Choose the 'Donations' category, on the left side, where you can add your donation links.
8. Enter the information.
9. Click 'Save', if you would like to continue editing your Plaque and Memory Page, or click 'Save & Close' to exit.
10. If you leave a section blank, no information will be displayed.

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Click on the 'Delete' button located on the right, next to the Plaque you wish to delete.
5. Confirm 'Delete' by clicking 'OK'. This is permanent and cannot be recovered.

Yes. The Yahrzeit Reminder is a complimentary service that sends you and email, along with a copy of the Mourner's Kaddish, to honor the memory of your loved ones. You will have the option to set a reminder for yourself as well as for family and friends.

To Create a Yahrzeit Reminder, click here.

From the Home Page:

1. 1. Click on 'Set A Yahrzeit Reminder' in the top menu bar, or from the homepage feature section for Yahrzeit Reminders.
2. Enter the information required about the decedent.
3. Edit the 'Reminder Details':
   • Determine how many days in advanced you would like to receive the reminder.
   • If you would like, you may add the email addresses of the people you would like to send the Yahrzeit Reminder to.
4. Click 'Submit'.
5. If this is the first Reminder you have set up, you will receive an email to verify this reminder.
   • You must click the link in the email to verify and confirm. This is to authenticate the email address is yours.
   • You will see an on-screen confirmation that the Reminder has been created.

From the Plaque directly:

If you are already Registered with our site, please Login. You can also create a Reminder as a Guest.

1. Click on the Plaque you wish to set a Yahrzeit Reminder for to access the Memory Page.
2. Click 'Create a Reminder', located to the right of Plaque.
3. Enter the information required about the decedent.
4. Edit the 'Reminder Details':
   • Determine how many days in advanced you would like to receive the reminder.
   • If you would like, you may add the email addresses of the people you would like to send the Yahrzeit Reminder to.
5. Click 'Submit.'
6. If this is the first Reminder you have set up, you will receive an email to verify this reminder.
   • You must click the link in the email to verify and confirm. This is to authenticate the email address is yours.
   • You will see an on-screen confirmation that the Reminder has been created.

Registered Users - From your Account Dashboard:

1. Click 'Login' at the top right corner of the website and enter your email and password.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Reminders' Link under the 'My Account' section of the panel.
4. Click 'Delete' located on the right of the Reminder you wish to delete.
5. Confirm 'Delete' by clicking 'OK'. This is permanent and cannot be recovered.

If you are not a Registered User:
At any time, if you would like to stop receiving the Yahrzeit Reminder that you have set up, or one that has been sent to you by someone, you can open your original verification email, click on the 'Cancel This Reminder' link and you will no longer receive that Yahrzeit Reminder.

Over the past 109 years, JNF has evolved into a global environmental leader by planting 250 million trees, building over 210 reservoirs and dams, developing over 250,000 acres of land, creating more than 1,000 parks, providing the infrastructure for over 1,000 communities, bringing life to the Negev Desert and educating students around the world about Israel and the environment.

To Plant a Tree, click here.

Each tree is $18.00. For each tree purchased, a tree is planted in Israel and with each order a beautiful certificate is mailed to the recipient with your personal message.

To Plant a Tree, click here.

From our Homepage

1. Scroll down to where it says 'Plant a Tree,' and click.
2. Select the amount of trees you would like to purchase. You may purchase up to 20 trees.
3. Fill in the required information.
4. Enter the address where you want the certificate to be shipped.
5. Click 'Submit'.
6. Confirm the number of trees you would like to purchase.
7. Enter your billing information.
8. Click 'Submit'.

Add a Tree to an existing Plaque:
This option is for visitors purchasing a tree in honor of an individual whose Plaque is already on the National Jewish Memorial Wall.

1. Click on the Plaque for whom you wish to honor with a tree.
2. Click the 'Plant a Tree' button on the right side of the screen.
3. The name of the tributee will automatically be filled out in its appropriate location.
4. Enter the address where you want the certificate to be shipped.
5. Click 'Submit'.
6. Confirm the number of trees you would like to purchase.
7. Enter your billing information.
8. Click 'Submit'.

From your Account Dashboard:

1. Click 'Login' at the top right corner of the website and enter your email and password or click 'Login with Facebook'.
2. Once logged in, the account-access panel should appear, or you can click your name at the top right of the screen to access it.
3. Click on the 'Edit Plaques' Link under the 'Plaques and Memory Pages' section of the panel.
4. Click edit next to the Plaque where you wish display/hide the image of the tree.
5. Click the 'Plaque' tab.
6. Click the 'Tree Icon' tab.
7. Click the check box to turn off the display.
   • If there is a check in the check box the image is displayed.
   • If no check in check box, no image is displayed.

On the Plaque directly:

1. Click on the Plaque you wish to edit.
2. Click 'Edit Plaque'.
3. Click the 'Plaque' tab.
4. Click the 'Tree Icon' tab.
5. Click the check box to turn off the display.

Yes.

1. Click on the Plaque for whom you wish to honor with a tree.
2. Click the 'Plant a Tree' button on the right side of the screen.
3. The name of the tributee will automatically be filled out in its appropriate location.
4. Enter the address where you want the certificate to be shipped.
5. Click 'Submit'.
6. Confirm the number of trees you would like to purchase.
7. Enter your billing information.
8. Click 'Submit'.